Thank you for choosing to shop at CosplayAnimeWigs!
Here you will find information on our policies, shipping time, return procedures, and other frequently asked questions!
If your question is not answered here or if you have any other concerns, please free to contact us @firstname.lastname@example.org
Our wigs are shipped from China to anywhere in the world! Wigs will ship same day or next day at the latest after payment has been received and cleared.
We have two types of shipping options:
Standard shipping time is approximately 2-4 weeks (10-28 days). We will always notify our customers after the wigs have been shipped so please only contact us with shipping related questions after 4 weeks has passed.
Express shipping time is approximately 4-5 business days instead of the 10-28 calendar days that it can normally take.
Express shipping to Brazil, Italy, and Russia will be a little more expensive and take longer than the typical 4-5 business days due to the more complicated customs requirements.
Insurance and Tracking Information:
We insure all purchases so you can have peace of mind for a full refund or replacement in the event that your package is lost!
Refund, Returns, and Replacement Policies:
Your purchase at CosplayAnimeWigs is 100% guaranteed! If you are not satisfied with your purchase for any reason, please contact us and we will be more than happy to immediately assist you. At CosplayAnimeWigs, our customers are the #1 priority, and we make every effort to ensure your shopping experience is a great one.
We *always* send out a notification of shipment and provide a tracking number for every purchase.
In the event that you are unsatisfied with the product, we will gladly send you a refund or a replacement wig/style.
If you wish to return a wig, the following conditions will apply:
-Wig must be unworn
-Tag must still be attached
-Must be returned with wig net and original packaging
We place these conditions so that we can safely protect you and our other customers!
Useful Shipping Tools:
We have provided some shipping tools here for your convenience:
United States Standard Shipping Tracking Tool:
Canada Post Standard Shipping Tracking Tool: